Communication Policy

At Addlium Referrals, we are dedicated to maintaining transparent, efficient, and client-focused communication throughout all phases of our technical services, including carpentry, plumbing, sanitary installations, and electromechanical equipment services. Our communication policy ensures that clients, staff, and partners are informed and have access to the necessary information at every step.

Key Principles:

 

Timely Responses

We prioritize responding promptly to all communication, including emails, phone calls, and messages during our business hours. Our goal is to address inquiries and concerns within 24 hours whenever possible..

Client-Centric Approach

Our communication is centered around our clients’ needs and preferences. We actively listen to understand your goals and tailor our communication accordingly.

Transparency

We believe in open and honest communication. We will provide clear and accurate information regarding services, pricing, timelines, and any potential challenges.

Accessibility

Our team is easily accessible via various communication channels, including email, phone, and in-person consultations, to accommodate your preferences and schedule.

Regular Updates

For ongoing projects, we provide regular updates on the progress of the work, ensuring you are well-informed about key milestones and any required decisions.

Data Security:

We take data security seriously. Any personal or sensitive information you share with us will be handled with the utmost confidentiality and in compliance with applicable privacy laws.

Conflict Resolution

In the event of any disputes or concerns, our team is committed to resolving issues promptly and professionally through open communication and negotiation.

Client Feedback

We value your feedback and encourage you to share your thoughts and suggestions. Your input helps us improve our services and better meet your needs.

Communication Channels

Our primary communication channels include:
Email: support@addliumreferrals.com
Phone: +1 213-533-2983
By adhering to these communication principles and using the channels provided, Addlium Referrals strives to deliver a seamless and satisfying experience for all our clients. Your trust and satisfaction are our priorities, and we are dedicated to keeping you informed and supported throughout your service journey.